Service Policy
UNIIQE SERVICE POLICY
Your Expectations & Our Process of Operation.
YOUR SESSION
To confirm your session or project, a nonrefundable deposit of 50% is required. The remaining balance is due on or before the scheduled date to complete the package price.
•Overtime: Any additional time beyond the scheduled period will be charged at $100 per hour.
•Final Deliverables: Photos, proofs, and final materials will be released only after full payment has been received.
DEPOSITS & RESERVED TIME
At UNIIQE IMPACT | GARRY G PHOTOGRAPHY (GGP), we reserve your session time exclusively, ensuring no other bookings overlap. For this reason, all deposits are non-refundable, even if the date is changed or canceled.
•Rescheduling: We will do our best to accommodate new dates, but a rescheduling fee may apply.
•Cancellations: Deposits are forfeited upon cancellation to cover reserved time and preparation.
REFUNDS & CREDIT
Our goal is to ensure that every client receives high-quality images and a satisfying experience. If you are not fully satisfied with your images, we offer two options to help achieve the desired results:
1. Discounted Re-Shoot:
•Clients may book a re-shoot at a discounted rate to capture additional shots or achieve specific adjustments.
•Discount Calculation: The discounted rate for a re-shoot is based on factors like the scope of additional work, the number of new looks required, and any necessary location or setup changes. Typically, it reflects a percentage reduction from the original rate but will be tailored to the project’s requirements.
2. Partial Refund:
•Refund Eligibility: Partial refunds may be offered after a thorough review of the project status, the work completed, and the reasons for dissatisfaction.
•Criteria for Refunds: Eligibility factors include, but are not limited to, the quality of delivered images relative to agreed-upon standards, completion of agreed looks and concepts, and specific production constraints. A partial refund is generally issued only in cases where our team agrees that final deliverables do not meet the standards outlined at project inception.
Dispute Resolution Process
Dispute resolution is initiated when a client expresses significant dissatisfaction with the final deliverables. This process includes reviewing the project objectives, pre-session planning, and post-production work to ensure that all expectations were addressed. Specific situations that lead to dispute resolution may include, but are not limited to, missed critical shots due to unforeseen circumstances, unmet expectations that were explicitly documented, or deviations from the creative brief.
Please note that refunds, discounts, and credits are only available after this review. We cannot issue refunds for sessions where the client did not complete all booked looks or changes were requested beyond the original brief. Our rates account for the entire session, including the time dedicated to pre- and post-production.
GUESTS
Commercial clients may bring up to three guests to the production. Guests must be members of the client’s staff, team, or advisory board and should have a functional role during the session.
•Responsibility: The client is fully responsible for their guests’ actions at all times, whether on or off set, at the production facility, surrounding areas, or on location.
•Guest Conduct: All guests are expected to contribute in a way that supports the session. Guests without a defined role should not interfere, make decisions, or give direction during the shoot unless previously agreed upon.
If additional guests are required, particularly for high-profile or VIP clients with larger teams, prior approval must be obtained. We will work with you to evaluate requests on a case-by-case basis to ensure a smooth and productive experience.
Non-commercial clients may bring one personal guest or assistant to their session.
ENVIRONMENT
we are dedicated to fostering a positive and family-friendly atmosphere during all sessions and projects.
To uphold this commitment, we have established the following guidelines:
•Music Policy: We do not permit music that is explicit, vulgar, or violent. Please ensure that any music played aligns with our family-friendly standards.
•No Smoking: Smoking of any kind is strictly prohibited in or around our facility and team.
•Communication: We kindly request that clients minimize phone conversations on set to maintain a focused and productive environment. Additionally, we ask that all conversations on set remain respectful and free from profanity or insults.
By adhering to these guidelines, we can ensure an enjoyable and professional experience for everyone involved.
Session Guidelines and Additional Media Options
Our Production Process
It is agreed and understood that only UNIIQE IMPACT | GARRY G PHOTOGRAPHY (GGP) and its designated assistants or contracted professionals are authorized to take photographs or record video during the scheduled session or project. This policy is in place to maintain quality control, ensure a consistent creative vision, and avoid any potential interference with the production process.
From time to time, UNIIQE IMPACT | GARRY G PHOTOGRAPHY may capture before-the-session or behind-the-scenes (BTS) footage of the session. This footage, which may include video recordings or informal snapshots, is created solely to promote the work and services of UNIIQE IMPACT | GARRY G PHOTOGRAPHY and its team. BTS content is a complimentary feature provided at the discretion of GGP, designed to give an authentic glimpse into our creative process and the professionalism we bring to each project.
All behind-the-scenes content is owned by UNIIQE IMPACT | GARRY G PHOTOGRAPHY and will be used exclusively for marketing, branding, or promotional purposes, such as social media posts, website showcases, or other advertising mediums that reflect our company’s standards and style. This footage will not be used for any other purposes without prior notification to the client.
Clients who would like a custom BTS video or highlight reel of their session may request this service at an additional cost. To ensure adequate preparation and resource allocation, such requests must be made at least two weeks prior to the session or project start date. The rate for this additional service will be discussed and agreed upon based on the specific needs and scope of the requested content.
This policy allows us to provide clients with the highest quality experience, free from distractions, while offering an option for personalized behind-the-scenes or highlight content when desired.
COVID-19
We understand during these unprecedented times you are concerned with safety.
Your safety, health, and rights are a top priority to us. We acknowledge the very real threat of Covid-19 and take the necessary precautions of disinfecting all surfaces, having a supply of hand sanitizer and other cleaning products available as well as maintaining our personal health, and being tested regularly.
Our sessions are designed to accommodate only those who are actively participating, all guests must complete our COVID-19 online Pre-Entry screening form and be approved prior to shoot date. Clients who test positive for COVID-19 must reschedule their shoot. If you suspect or experience any symptoms 10 days before your shoot, please reschedule.
We also believe that each individual has the right to make decisions concerning their health, body, and safety – as outlined by the constitution – and for that reason, we do not enforce masks to be worn while on set. However, we do not go against the will of those who wish to wear a mask while in studio, clients must remove their mask while being filmed/photographed.
Our staff will wear a mask upon the request of our booked client especially in cases of a client having a health condition.
SERVICE POLICY
Continued Expectations
LIVE REVIEW
We provide an on-set review of images to ensure that our clients are achieving the look and creative direction they are aiming for.
We also allow our clients to choose the level of retouching they’d like for their final images.
TURN AROUND TIME
Access to your secured private online gallery will be sent within 7-10 business days after your shoot. Please select your images within 7-10 days so that your final delivery of edited images will not be delayed.
Final images are delivered via email 14-30 days after your final images are selected.
IMAGE RELEASE
All images remain the property of UniiQe Impact Productions. The client will receive the agreed-upon number of images included in their package.
•Additional Images: Any additional images beyond the package amount may be purchased at a rate of $20–$30 per image.
•Full Image Collection or RAW Files: The entire collection of images from a session, including RAW files, can be purchased for an additional fee ranging from $250 to $1,200+, based on the specifics of the shoot. Factors that may influence this fee include the complexity of the session, total image volume, and any special requirements involved.
•Image Selection Criteria: UniiQe Impact Productions carefully selects images that best represent both the client and our brand’s quality standards. Images may be excluded from the final collection if they do not meet our technical or aesthetic standards, or if they do not align with the intended style or narrative of the session.
•Usage Rights and Intended Purposes: Clients interested in acquiring additional usage rights beyond personal or promotional use should contact our office to discuss licensing options. We are happy to explore usage scenarios, including commercial or editorial applications, which may involve additional fees depending on the scope and exclusivity of the intended use.
Please allow 20–30 business days after full payment for delivery of any additional images.
COPYRIGHT
Unless otherwise specified, all rights to proofs, final prints, sample prints, and digital media (hereinafter referred to as “Images”) are retained by UNIIQE IMPACT | GARRY G PHOTOGRAPHY. We reserve the right to use these images for professional advertising, magazine submissions, portfolio display, personal website, social media, or other purposes deemed appropriate and professional.
Under the Federal Copyright Act of 1976, photographs are automatically protected by copyright upon creation, and the photographer is generally recognized as the copyright owner. Copyright protection typically lasts for the life of the photographer plus 70 years, expiring on the last day of the calendar year 70 years after the photographer’s death (see 17 U.S.C. §302 of the U.S. Copyright Law).
LICENSING
Licensing
The client is granted limited rights to use images provided by UNIIQE IMPACT | GARRY G PHOTOGRAPHY (UIP | GGP) for personal and promotional purposes only. Images may not be transferred, licensed, sold, leased, or otherwise granted to any third party without prior written consent from UIP | GGP.
Credit Requirements
When posting images online, the client must include the copyright notice and photo credit:
© 2024 UNIIQE IMPACT | GARRY G PHOTOGRAPHY.
Cropping or altering images for online use is not permitted without prior approval. UIP | GGP may provide resized or alternative versions for specific online formats, ensuring alignment with the original quality and intended look.
Web-Ready Images
Web-ready images are optimized for digital use only and are not suitable for printing or publication. Printing or submitting these images to publications is prohibited. Unauthorized reproduction or usage will result in a fee of $1,000 per image and constitutes a breach of contract under United States Copyright Law (see FAQ – FAIR USE).
OUR FAITH
As a faith-based creative entity, we are dedicated to upholding our guiding principles in all aspects of our work. In alignment with these values, we may decline projects that involve partial or full nudity, promote violence, and hyper-sexualization of women, or require us to endorse messages, products, or services that conflict with our beliefs.
Our commitment is to partner on projects that reflect and respect our faith-centered approach.
